The majority of our items are handmade with upcycled textiles. Some items may come with small blemishes. This will NOT warrant a return. We will however accept a return if the integrity of the item is compromised, such as not sewn correctly or loose buttons.
If you receive your order and have an issue with an item, please contact us immediately by email at firstname.lastname@example.org. Should your order permit a return, we must receive the item back to us within 14 days of initial complaint. After the 14 days we reserve the right to refuse the return
LBU Props will not accept any returns that come to us without prior authorization. All returns, IF accepted, each item will incur a 15% restocking fee. LBU Props will refund the initial shipping charge (if any) however we are not responsible for additional shipping charges you incur during the return process. You must also provide us with tracking information on all returns.
Some items are non-refundable, these items include: ALL VINTAGE ITEMS and CUSTOM ORDERS.